Frequently Asked Questions

How do I pay?
Gajah Gallery uses PayPal for payments. It is free for our customers with no extra or hidden charges. You don’t need a PayPal account to use the system.

Is it safe?
PayPal is a leader in antifraud technology. We use state-of-the-art technology to help prevent fraud, and our expert staff monitors transactions 24/7, enabling you to pay safely. Learn more here https://www.paypal.com/sg/webapps/mpp/security/buy-prevention

I’m having technical issues
If you're having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc
If you’re still having problems, contact our Customer Care Team at art@gajahgallery.com and include:
• As much detail as you can about the issue
• Screen shots of any error message you get
• Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
• What you have done so far to try to resolve it

How do I use my discount/promo code?
Your discount/promo code has to be entered in the box which states ‘Promo code’within the ‘Order Summary’ section.
Once you have entered the code, click on ‘Update’.
You must enter the discount/promo code when you are checking out as it can’t be applied later.

There are some rules around discount/promos:
• Only one discount/promo code can be used per order
• As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any discount/promo code

Can I amend my order?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

My order has not arrived?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
• Checking the tracking link via your confirmation email to view the up to date tracking.
• Checking that the delivery address for your order and your contact details are up to date.
• Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
• Checking with your neighbours to see if they have accepted the parcel on your behalf.

If you still can't find your parcel, please email us at art@gajahgallery.com and quote your order number. We'll reply within (24) twenty four hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.

I have received a faulty item
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team at art@gajahgallery.com with the order number, the faulty item's name and number, and a description of the fault.
We’ll get back to you within (24) twenty four hours and send you a replacement item as quickly as we can.

I have received an incorrect item in my order
We want to sort out any issues with incorrect items straightaway.
As soon as you discover a fault, please contact our Customer Care team at art@gajahgallery.com with the order number, the faulty item's name and number, and a description of the fault.
We’ll get back to you within (24) twenty four hours and send you a replacement item as quickly as we can.

An item is missing from my order
• We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
• If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
• If an item is missing, please contact our Customer Care team at art@gajahgallery.com with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.


GAJAH GALLERY
140 Hill Street Old Hill Street
Police Station Building #01-08
Singapore 179369
Operating Hours
Mon - Fri: 11:00am to 7:00pm
Sat, Sun & PH: 12:00pm to 6:00pm
Tel:
  +65 6737 4202
Fax:
  +65 6737 4203
Email:
GAJAH GALLERY
39 Keppel Road, Tanjong Pagar Distripark
#03-04, Singapore 089065
Tel : +65 6737 4202    Fax: +65 6737 4203
© 2013-2015 GAJAH GALLERY. ALL RIGHTS RESERVED.
Site by F2W
CONNECT WITH US
MAILING LIST